Privacy Policy

Information we collect

We collect only what is needed to provide the service: contact details you send us (such as your WhatsApp number or email), the plan you choose, payment confirmation details, and basic technical information about your device when you ask for support.

How we use it

• To activate, manage and renew your subscription.
• To provide customer support.
• To send important service notices.
• To improve our website and service.

Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use it. You can control cookies in your browser settings.

Sharing and security

We do not sell your personal information. We share it only with service or payment partners when needed to deliver your order, or when required by law. We take reasonable steps to protect your data, but no method of transmission is completely secure.

Your rights

You may ask to access, correct or delete your personal information by contacting us on WhatsApp or by email.

Terms of Service

1. The service

We provide subscription plans for internet television. Features, device limits and durations are described on the Plans page and confirmed before payment.

2. Accounts

Your login details are for your own use within your plan’s device limit. Sharing them widely may lead to suspension without refund.

3. Payments and renewals

Plans are paid in advance for the chosen duration. Renewals happen only when you request them. Keep proof of payment for your records.

4. Refunds

If the service cannot be delivered as described and we cannot fix the problem, contact us within a reasonable time and we will review your request fairly. Please set out your own refund terms here.

5. Acceptable use

You agree to use the service lawfully, not to resell or redistribute it without permission, and not to attempt to disrupt or reverse engineer it.

6. Content and rights

All content is owned by its respective rights holders. We aim to distribute content only where we have the right to do so, and we respond promptly to any rights concern sent to us. Fire TV and Fire TV Stick are trademarks of Amazon.com, Inc. or its affiliates, and we are not affiliated with Amazon.

7. Availability

We work to keep the service stable, but interruptions may happen because of maintenance, network issues or events outside our control. We do not guarantee uninterrupted access.

8. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the service.

9. Changes

We may update these terms and this policy. Continued use after changes means you accept them.

Contact

Questions about these documents? Message us on WhatsApp at +212 690 126 885 or email info@firestickpackage.shop.